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Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

  • How can I find out my order status ?

The order confirmation email has a link to the order details. Please follow that link to get the updated status. Besides feel free to contact us via phone or via the "Chat with us" Whatsapp link on our webpage.

  • What is your shipping process ?

Once the payment is confirmed, the shoppers buy the product from the local stores. Each item is packed and shipped from California, USA. For shipments to India, we might need KYC (know you customer) documents. Our sales team will contact you to get the KYC details. Once they reach India we use local delivery service like Blue DART, Delhivery, Gati etc. Using the tracking details, you can work with the courier service to deliver the package to you.

  •  What are my payment options ?

We offer several payment options including Credit card, Paytm, ATM card, direct bank transfer, Google Pay or COD (Cash on delivery). Please note that partial payment might be required for certain products. The remaining amount will be collected on delivery of the item. Please call the sales team in case you have any questions +91 90225 34288.

  • How do I know that the products are authentic ?

We back our products by 100% money back guarantee, in case you are not satisfied with the item being genuine and we will refund the money (conditions apply, please see the return policy for details). We stand behind quality and authenticity of our products. Our merchandising team in USA, procures the items directly from the retail stores in California, Texas and Michigan. Most items come with US retail store receipts. 

  •  How long will it take to receive the package ?
The items are purchased and 1st delivered to our USA facility. Then they are shipped by air to the destination country. The total delivery time varies from 3-4 weeks after order is confirmed and payment received. 
 
  • How can you offer discounts on brand new items ?
Our team of experienced savvy shoppers hunt the best deal and promotions daily. The deals are curated from both online and in-store sales. We update the price and availability on our website frequently to reflect the current sales and item availability. Our relationship with leading local brand stores allow us to provide the same saving to you, our customer. 

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All Sizes Mentioned on the website follow the US Sizing.

Haute24 Policies

We are committed to providing you with complete customer satisfaction.To facilitate this commitment, we’ve put in place our policies to better serve you with the best shopping experience.

Delivery: Products are shipped from USA and take 3-4 weeks for delivery. Delays are expected in international shipping due to COVID-19. 


Return & Refund Policy:

Refund Policy:

A 100% refund would be granted under the following conditions:

i) If a product(s) is found inauthentic at any time after Your purchase:

ii) Production or shipping damage(s);

iii) Prior request for cancellation to Your order made by you within 24 hours of purchase (please contact us via email/phone number provided in ‘’Call Us’’ section of Haute24.com within 24 hours of Your order);

iv) For orders in which the Product(s) may have gone out of stock, under such circumstances, such order will get cancelled and the payment received against such order will be refunded.

 For any other reason(s), We solely reserve the right in grant of refunds.

Return & Exchange Policy:

We reserve the right to returns or exchanges of products within and beyond 7 days of the delivery date. Most electronic products, watches and jewellery have one year standard international warranty. Rolex and Omega watches come with lifetime warranty.

Product Discrepancies:

If there are any noticeable discrepancies with Your order or if the product(s) delivered is the incorrect product(s), please contact Haute24 at the soonest (within 7  days of delivery of Your shipment) to make any necessary corrections. Product discrepancies not notified to Us within 7 days may not be eligible for replacement. Please do not use product(s) that You believe are incorrect as it may preclude Our ability to exchange and/or replace the discrepant product(s). You may be requested to provide photographs/video clips of the discrepant product(s) to help Us better assist You.

Return Eligibility:

All returned or exchanged product(s) must be:

  • Returned within 7 days 
  • Original or/and Saleable condition
  • All packing material must be intact along with attached price tag(s), warranty/authenticity/care cards, manuals, and accessories provided with the product(s).
  • Return shipping charges/expenses are borne by the customer. We are not responsible for lost, misplaced or damaged packages.
  • The Package must be packed (boxed where necessary) and sealed appropriately for the safety of the product(s). 

We reserve the right to refuse any return if there are:

  • Any signs of wear/usage of the product(s)
  • Part(s) of the product(s) are missing.

 

Apparel such as Jeans, pajamas, tops, t shirts, sleepwear, lingerie, bras, panties, leggings, outerwear and other apparel are non-returnable in any circumstances.

We shall not be responsible if a product is lost or damaged in transit due to improper packing. The exchange is subject to availability of the product(s).


Modification of Orders:

We reserve the right, in granting modification/alteration to Your order(s), after such booking, in no other circumstances shall a modification/alteration of Your order be granted.

Advance Payments:

Booking of Your orders on a cash on delivery mode of payment can be availed on select product(s), at a fixed monetary price, in which, we possess the sole discretion in affixing of such prices and such prices, are susceptible to change from time to time,

For all other orders, a minimum of 50% (‘’Partial payment’’) of the price can be processed/paid  at the time of booking such order and the rest of the price shall be processed/paid on a cash on delivery mode of payment.

A full payment in advance may be required from time to time, to book all special/select/exclusive deals.

Privacy Policy:

We, at Haute24 understand and value You, Your Personal Information, We are utmost committed to protecting and promoting privacy of Your information. This Privacy Policy (hereinafter referred to as “Policy”) helps You understand Our policies that govern collection, use, sharing and disclosure of Your Personally Information and in connection with Your view/ access and/or providing the aforesaid Information to Our Site (defined herein under).

Our Policy is in strict compliance with the GDPR and other applicable Laws.

 

Hereinafter in this Policy “We,” “Our,” “Us”, “Haute24” and/or “Haute Book”  shall be used, regardless of whether individually or collectively used, to refer to Haute24 while “You” ,“Your/s” and/or ‘’Their’’ shall be used to refer to the User/s of Our Site.

 

“User/s” shall mean and include the Person/s who purchases products, avail Our services and provide Their information through Our Site.


“Site” shall mean and include all the website/s including but not limited to (https://www.haute24.com/), software applications, electronic mails and all other forms of Your communication, purchase(s) processed with Us whether done through haute24.com or otherwise.

 

SCOPE OF PRIVACY POLICY:

This Policy applies to Information/ Information any hard copy/ electronic record that may be collected /shared / analyzed and/or stored by Us.

  1. Aadhar No./ PAN 

 

  1. What personal information and other information about Users does haute24.com gather?

    The information we learn from customers helps us personalize and continually improve Your shopping experience at haute24.com. We use Your information to review the indian market potential in the area of fashion and to communicate with You about orders, products, services and promotional offers, update Our records and generally maintain Your accounts with Us, display content such as wish lists and customer reviews and deliver services that might be of interest to You. We also use this information to improve Our platform, prevent or detect fraud or abuses of Our website and enable third parties to carry out technical, logistical or other functions on Our behalf. Here are the types of information We gather. Information You Give Us: We receive and store any information You enter on Our website or app or give Us in any other way for example Your name, address, age, date of birth, gender, contact number, e-mail address   Aadhar No./PAN and other basic details is what we collect. You can choose not to provide certain information but then You might not be able to take advantage of many of Our features. We use the information that You provide for such purposes as responding to Your requests, customizing future shopping for You, improving Our platform, and communicating with You. Automatic Information: We receive and store certain types of information whenever You interact with Us. For example, like many websites, We use "cookies" and We obtain certain types of information when Your Web browser accesses haute24.com or advertisements and other content served by or on behalf of haute24.com on other Web sites. We may also receive/store information about Your location and Your mobile device, including a unique identifier for Your device. We may use this information for internal analysis and to provide You with location-based services, such as advertising, search results, and other personalized content. E-mail Communications: To help Us make e-mails more useful and interesting, We often receive a confirmation when You open e-mail from haute24.com if Your computer supports such capabilities. If you do not want to receive e-mail or other mail from Us, please adjust Your Customer Communication Preferences. Information from Other Sources: We might receive information about You from other sources and add it to Our account information. By using or continuing to use Our Site You agree to Our use of Your information (including sensitive personal information) in accordance with this Privacy Notice, as may be amended from time to time by haute24.com in Our sole discretion. You also agree and consent to Us collecting, storing, processing, transferring and sharing information (including sensitive personal information) related to You with third parties or service providers for the purposes as set out in this Privacy Notice. We may be required to share the aforesaid information with government authorities and agencies for the purposes of verification of identity or for prevention, detection or investigation, including of cyber incidents, prosecution and punishment of offenses. You agree and consent for haute24.com to disclose your information, if so required, under applicable law.
  2. Controllers of Personal Information:

     Any personal information provided to or gathered by HauteBook Inc. under this Privacy Notice will be stored and controlled by Haute24
  3. Use of Demographic / Profile Data / Your Information:

     We use personal information to provide the services You request. To the extent We use Your personal information to market to You, we will provide You the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform You about online and offline offers, products, services, and updates; customize Your experience; detect and protect Us against error, fraud and other criminal activity; enforce Our terms and conditions; and as otherwise described to You at the time of collection. In Our efforts to continually improve Our product and service offerings, We collect and analyze demographic and profile data about Our users’ activity on Our Website and app. We identify and use your IP address to help diagnose problems with Our server, and to administer our Website. Your IP address is also used to help identify You and to gather broad demographic information.

    Cookies:

     A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given User. We place both permanent and temporary cookies in Your memory storage device. The cookies do not contain any of Your personally identifiable information.
  4. Permitted Disclosure:
    We may share personal information with Our other corporate entities and affiliates. These entities and affiliates may market to You as a result of such sharing unless You explicitly opt-out. We may disclose personal information to third parties. This disclosure may be required for Us to provide You access to Our Services, to comply with our legal obligations, to enforce Our User Agreement, to facilitate Our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to Our products / Services. We may in order to comply with Applicable Laws, disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to  regulations, court orders, or a legal requirement or process including but not limted to, civil and criminal subpoenas, court orders or other compulsory disclosures. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce Our Terms or Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of Our users or the general public. We and Our affiliates will share / sell some or all of Your personal information with another business entity should We (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this Policy with respect to Your personal information. You further agree that any liability arising out of misuse/loss/breach of Your personal information through the aforementioned disclosure or by the government authorities, neither We nor any of Our administrators, sister concerns, subsidiaries, representatives, associates, affiliates or assigns shall be held liable.

  5. Links to Other Sites/Apps Our Site and app may link to other websites/Websites that may collect personally identifiable information about You. Haute24.com is not responsible for the privacy practices or the content of those linked websites.
  6. Security Precautions:

     Our Website and app has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever You change or access Your account information, We offer the use of a secure server. Once your information is in Our possession We adhere to strict security guidelines, protecting it against unauthorized access.
  7. Choice/Opt-Out:

     We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from Us on behalf of Our partners, and from Us in general, after setting up an account. If You wish to remove your contact information from all Our lists and newsletters, please visit unsubscribe.
  8. Advertisements on the Website and app:

    We avail third-party advertising companies to serve ads when You visit Our Website. These companies may use information (not including Your name, address, email address, or contact number) about Your visits to this and other websites/Websites in order to provide advertisements about goods and services of interest to You.
  9. Change in Privacy Policy:

    We reserve at Our discretion, the right to modify/amend/alter/update this Privacy Policy, at any time by placing a notice on Our Site. To ensure your awareness to the same change(s), it is your sole responsibility to review this policy periodically.

By continuing to view/access and/or providing the aforesaid information to Our Site and downloading HauteBook app (“App”)  You agree to be bound by the terms and conditions of Our Policy after those changes become effective, You agree to be bound by such altered/modified Privacy Policy.

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