FAQ

  • How can I find out my order status ?
The order confirmation email has a link to the order details. Please follow that link to get the updated status. Besides feel free to contact us via phone or via the "Chat with us" Whatsapp link on our webpage

 

  • What is your shipping process ?
Once the payment is confirmed, the shoppers buy the product from the local stores. Each item is packed and shipped from California, USA. For shipments to India, we might need KYC (know you customer) documents. Our sales team will contact you to get the KYC details. Once they reach India we use local delivery service like Blue DART, Delhivery, Gati etc. Using the tracking details, you can work with the courier service to deliver the package to you. 

 

  • What are my payment options ?
We offer several payment options including Credit card, Paytm, ATM card, direct bank transfer, Google Pay or COD (Cash on delivery). Please note that partial payment might be required for certain products. The remaining amount will be collected on delivery of the item. Please call the sales team in case you have any questions +91 90225 34288. 

 

  • How do I know that the products are authentic ?
We back our products by 100% money back guarantee, in case you are not satisfied with the item being genuine and we will refund the money (conditions apply, please see the return policy for details). We stand behind quality and authenticity of our products. Our merchandising team in USA, procures the items directly from the retail stores in California, Texas and Michigan. Most items come with US retail store receipts. 

 

  • How long will it take to receive the package ?
The items are purchased and 1st delivered to our USA facility. Then they are shipped by air to the destination country. The total delivery time varies from 3-4 weeks after order is confirmed and payment received. 

 

  • How can you offer discounts on brand new items ?
Our team of experienced savvy shoppers hunt the best deal and promotions daily. The deals are curated from both online and in-store sales. We update the price and availability on our website frequently to reflect the current sales and item availability. Our relationship with leading local brand stores allow us to provide the same saving to you, our customer. 
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