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Haute24 Policies
We are committed to providing you with complete customer satisfaction.To facilitate this commitment, we’ve put in place our policies to better serve you with the best shopping experience.
Delivery: Products are shipped from USA and take 3-4 weeks for delivery. Delays are expected in international shipping due to COVID-19.
Return & Refund Policy:
Refund Policy:
A 100% refund would be granted under the following conditions:
i) If a product(s) is found inauthentic at any time after Your purchase:
ii) Production or shipping damage(s);
iii) Prior request for cancellation to Your order made by you within 24 hours of purchase (please contact us via email/phone number provided in ‘’Call Us’’ section of Haute24.com within 24 hours of Your order);
iv) For orders in which the Product(s) may have gone out of stock, under such circumstances, such order will get cancelled and the payment received against such order will be refunded.
For any other reason(s), We solely reserve the right in grant of refunds.
Return & Exchange Policy:
We reserve the right to returns or exchanges of products within and beyond 7 days of the delivery date. Most electronic products, watches and jewellery have one year standard international warranty. Rolex and Omega watches come with lifetime warranty.
Product Discrepancies:
If there are any noticeable discrepancies with Your order or if the product(s) delivered is the incorrect product(s), please contact Haute24 at the soonest (within 7 days of delivery of Your shipment) to make any necessary corrections. Product discrepancies not notified to Us within 7 days may not be eligible for replacement. Please do not use product(s) that You believe are incorrect as it may preclude Our ability to exchange and/or replace the discrepant product(s). You may be requested to provide photographs/video clips of the discrepant product(s) to help Us better assist You.
Return Eligibility:
All returned or exchanged product(s) must be:
We reserve the right to refuse any return if there are:
Apparel such as Jeans, pajamas, tops, t shirts, sleepwear, lingerie, bras, panties, leggings, outerwear and other apparel are non-returnable in any circumstances.
We shall not be responsible if a product is lost or damaged in transit due to improper packing. The exchange is subject to availability of the product(s).
Modification of Orders:
We reserve the right, in granting modification/alteration to Your order(s), after such booking, in no other circumstances shall a modification/alteration of Your order be granted.
Advance Payments:
Booking of Your orders on a cash on delivery mode of payment can be availed on select product(s), at a fixed monetary price, in which, we possess the sole discretion in affixing of such prices and such prices, are susceptible to change from time to time,
For all other orders, a minimum of 25% (‘’Partial payment’’) of the price can be processed/paid at the time of booking such order and the rest of the price shall be processed/paid on a cash on delivery mode of payment.
A full payment in advance may be required from time to time, to book all special/select/exclusive deals.
Privacy Policy:
We, at Haute24 understand and value You, Your Personal Information, We are utmost committed to protecting and promoting privacy of Your information. This Privacy Policy (hereinafter referred to as “Policy”) helps You understand Our policies that govern collection, use, sharing and disclosure of Your Personally Information and in connection with Your view/ access and/or providing the aforesaid Information to Our Site (defined herein under).
Our Policy is in strict compliance with the GDPR and other applicable Laws.
Hereinafter in this Policy “We,” “Our,” “Us”, “Haute24” and/or “Haute Book” shall be used, regardless of whether individually or collectively used, to refer to Haute24 while “You” ,“Your/s” and/or ‘’Their’’ shall be used to refer to the User/s of Our Site.
“User/s” shall mean and include the Person/s who purchases products, avail Our services and provide Their information through Our Site.
“Site” shall mean and include all the website/s including but not limited to (https://www.haute24.com/), software applications, electronic mails and all other forms of Your communication, purchase(s) processed with Us whether done through haute24.com or otherwise.
SCOPE OF PRIVACY POLICY:
This Policy applies to Information/ Information any hard copy/ electronic record that may be collected /shared / analyzed and/or stored by Us.
By continuing to view/access and/or providing the aforesaid information to Our Site and downloading HauteBook app (“App”) You agree to be bound by the terms and conditions of Our Policy after those changes become effective, You agree to be bound by such altered/modified Privacy Policy.
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