Have a question? You may find an answer in our FAQs.
Contact Us:
Call Us: +91 76669 74502
Mon-Fri: 11:00 am - 7:30 pm
Sat: 11:00 am - 8:30 pm
Sun: 11:00 am - 8:30 pm
Studio Address:
USA
Great America Parkway, Santa Clara, CA 95054
Grand River Ave, Farmington Hills, MI 48335
INDIA
Suite No 3, Plot No. 5, Yashwant Ghadge Nagar, Behind ABIL, Ganeshkhind Road, Pune, Maharashtra 411007
7214 DLF City Phase 4, Near Supermart 2, Gurgaon, Haryana 122009
All Sizes Mentioned on the website follow the US Sizing.
Haute24 Policies
We are committed to providing you with complete customer satisfaction.To facilitate this commitment, we’ve put in place our policies to better serve you with the best shopping experience.
Delivery: Products are shipped from USA and take 3-8 weeks for delivery. Delays are expected in international shipping due to COVID-19.
Return & Refund Policy:
Refund Policy:
A refund would be granted under the following conditions:
i) If a product(s) is found inauthentic at any time after Your purchase:
ii) Production or shipping damage(s) reported to us within 3 days of delivery of the product;
iii) A prior request for cancellation to Your order made by you within 6 hours of purchase (please contact us via email/phone number provided in ‘’Call Us’’ section of the bottom of the Haute24.com website within 6 hours of Your order).
- We reserve the right to cancel orders after 6 hours of Your purchase, however, 5% of the amount of the product/s cancelled is chargeable as restocking fee (under 6 hours of Your purchase) and 20% of the amount of the product/s cancelled is chargeable as restocking fee (exceeding 6 hours of Your purchase)
iv) For orders in which the Product(s) may have gone out of stock, under such circumstances, such order will get cancelled and the payment received against such order will be refunded.
For any other reason(s), We solely reserve the right in grant of refunds.
All refunds will be processed within 14-15 days after they are granted unless stated otherwise.
Return & Exchange Policy:
We reserve the right to returns or exchanges of products within and beyond 7 days of the delivery date. Most electronic products, watches and jewellery have one year standard international warranty. Rolex and Omega watches come with lifetime warranty.
Product Discrepancies:
If there are any noticeable discrepancies with Your order or if the product(s) delivered is the incorrect product(s), please contact Haute24 at the soonest (within 7 days of delivery of Your shipment) to make any necessary corrections. Product discrepancies not notified to Us within 7 days may not be eligible for replacement. Please do not use product(s) that You believe are incorrect as it may preclude Our ability to exchange and/or replace the discrepant product(s). You may be requested to provide photographs/video clips of the discrepant product(s) to help Us better assist You.
Return Eligibility:
All returned or exchanged product(s) must be:
We reserve the right to refuse any return if there are:
Apparel such as Jeans, pajamas, tops, t shirts, sleepwear, lingerie, bras, panties, leggings, outerwear and other apparel are non-returnable in any circumstances.
We shall not be responsible if a product is lost or damaged in transit due to improper packing. The exchange is subject to availability of the product(s).
Modification of Orders:
We reserve the right, in granting modification/alteration to Your order(s), after such booking, in no other circumstances shall a modification/alteration of Your order be granted.
Advance Payments:
Booking of Your orders on a cash on delivery mode of payment can be availed on select product(s), at a fixed monetary price, in which, we possess the sole discretion in affixing of such prices and such prices, are susceptible to change from time to time,
For all other orders, a minimum of 75% (‘’Partial payment’’) of the price can be paid at the time of booking such order and the balance of the price shall be paid when the product/s reach our India warehouses.
A full payment in advance may be required from time to time, to book all special/select/exclusive deals.
Privacy Policy:
We, at Haute24 understand and value You, Your Personal Information, We are utmost committed to protecting and promoting privacy of Your information. This Privacy Policy (hereinafter referred to as “Policy”) helps You understand Our policies that govern collection, use, sharing and disclosure of Your Personally Information and in connection with Your view/ access and/or providing the aforesaid Information to Our Site (defined herein under).
Our Policy is in strict compliance with the GDPR and other applicable Laws.
Hereinafter in this Policy “We,” “Our,” “Us”, “Haute24” and/or “Haute Book” shall be used, regardless of whether individually or collectively used, to refer to Haute24 while “You” ,“Your/s” and/or ‘’Their’’ shall be used to refer to the User/s of Our Site.
“User/s” shall mean and include the Person/s who purchases products, avail Our services and provide Their information through Our Site.
“Site” shall mean and include all the website/s including but not limited to (https://www.haute24.com/), software applications, electronic mails and all other forms of Your communication, purchase(s) processed with Us whether done through haute24.com or otherwise.
SCOPE OF PRIVACY POLICY:
This Policy applies to Information/ Information any hard copy/ electronic record that may be collected /shared / analyzed and/or stored by Us.
Terms of service
Pricing Policy for Online Merchandise
At haute24.com, we’re committed to offering our customers shopping convenience, exceptional service and an exciting product selection at competitive prices.
UNDERSTANDING OUR PRICING:
haute24.com and Haute24 stores operate separately. This means that the products and prices offered at each may be different.
For example:
haute24.com might carry something not offered in stores
A handbag may be priced differently in the stores than on haute24.com.
Similarly, promotional offers (such as coupons and additional discounts) offered at one may not be used at the others.
For example:
In certain cases, a coupon offered in Haute24 stores may not be applied toward purchases on haute24.com.
Promo codes, free shipping offers and bonuses on haute24.com may not be applied toward Haute24 store purchases.These differences, in part, reflect the additional costs associated with international shipping.
WHAT OUR PRICES AND TERMS MEAN:
Sales apply to selected items only. For example, if we say “50% Off on Handbags,” it will include many items, but not all Handbags. If everything in the identified category is included, we say “all” (e.g. “All Shoes on Sale”).
PACKING OF OUR PRODUCT(S):
Most of our product(s) are not inclusive of product additionals (Brand dustbags, Brand packing, etc). This is because discounted stores of the brands concerned do not provide the product(s) additionals, however, if the concerning brands provide product(s) with the product(s) additonals, Haute24 does not withold such product(s) additionals and have them granted to you. Concerning certain brands, do provide the product(s) additionals at an additional price, in such case, you may purchase such product(s) additionals for an additional price. The only exceptions are most super luxury product(s) by which you will receive the exact brand packing and dustbags as the stores provide (Terms apply).
By continuing to view/access and/or providing the aforesaid information to our Site and downloading HauteBook App, You agree to be bound by the terms and conditions of Our Policy after those changes become effective, You agree to be bound by such altered/modified Privacy Policy.
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
